Legal
Cancellation and refund policy
This policy applies to bookings made directly with Avontade Suites by phone, WhatsApp, email or through the booking engine on this site. Bookings made through a travel agent or an online travel agency follow that party's terms instead. Terms are subject to change from time to time — please reconfirm with us before you book.
01
Deposit
A deposit of thirty percent of the total stay is payable at the time of booking. The booking is confirmed when the deposit is received, and not before.
The balance is payable on arrival by card, UPI or bank transfer.
02
Cancellation by you
Cancelling at any point between the date of booking and three days before the check-in date: free of charge, and the deposit is refunded in full.
Cancelling within three days of the check-in date: one hundred percent of the booking is charged.
Not arriving, or cancelling after the check-in date has passed: one hundred percent of the booking is charged.
Cancellations must be made in writing to avontadegoa@gmail.com or over WhatsApp from the number used to book. Refunds are processed to the original payment method within seven working days.
03
Peak-season bookings
For arrivals between 20 December and 5 January, and for bookings of four or more villas at any time of year, the free-cancellation window is thirty days rather than three. Inside thirty days the deposit is retained.
04
Changing your dates
One date change is permitted at no charge up to three days before check-in, subject to availability. Any difference in the applicable rate is payable, and a lower rate is not refunded as a credit.
Inside three days a date change is treated as a cancellation and a new booking.
05
Early departure
Nights not used following an early departure are charged in full. Where we are able to re-let the villa for those nights, we refund them.
06
Cancellation by us
If we cannot honour a confirmed booking — through damage, a utility failure or any other cause — we will offer a comparable villa on the property or at a nearby property of similar standard. If neither is acceptable to you, all sums paid are refunded in full. Our liability is limited to that refund.
07
Weather and force majeure
The property operates through the monsoon. Rain, heat or sea conditions are not grounds for a refund.
Where a government advisory, a transport shutdown, a natural disaster or a comparable event outside either party's control prevents travel, we will move the booking to any date within twelve months at no charge, or issue a credit of equal value. Refunds in these circumstances are at our discretion.
08
No-show and late arrival
Villas are held until midnight on the arrival date. If you expect to arrive later, tell us and we will hold the villa. Without notice, an unclaimed villa after midnight is treated as a no-show.